A colleague who never sleeps: the AI agent on WhatsApp
For Tommy’s Service four systems run as one. The most visible piece: an AI agent that meets the team where it already is - on WhatsApp.
No dashboard to log into, no app to learn. You send a message like you would to a colleague, in Dutch, Polish or English - and you get an answer drawn from the company’s real data.
What the agent does
It books and moves appointments, flags double bookings before they hurt, finds a PDF and sends it right back into the conversation, prepares the daily report. Meanwhile GPS time tracking confirms who clocked in where - built for people with dirty hands and a phone in their pocket, not for office-software enthusiasts.
The point is not "AI for AI’s sake". The point is time: every question the agent handles is one less interruption for the people on site.
I build things like this under the name Firmatic - always shaped around how a company actually works, never as a demo.